Customer Service

We’ll answer your questions in a matter of minutes!

Contact our loan experts today for a fast and straightforward answer.

Customer care: Hours of operation

Our customer care team is available to help with whatever you need.

Monday – Friday: 7am – 5pm (excluding public holidays)

Drop us a line today.

Contact us by email

Contact us by phone (only for Debt Solutions)

1300 728 102

Contact us by mail

33/207 Currumburra Road, Ashmore, QLD 4214,

Australian Credit Licence Number


Inquiries outside of business hours

If you’ve contacted us outside of our business hours, we’ll respond as quickly as we can — usually within the next business day.

If you’ve submitted a loan application and are wondering how long approval takes, we usually provide an answer sameday or the next business day (if all necessary information is provided).

Customer satisfaction

Swoosh Finance makes every effort to help a mate in need.

And we’re always looking for ways to improve our service.

If you have a complaint or concern, please contact us by email.

We’re here to help

No matter your question or concern, we’ve got you covered.

We’re here to partner with you and take care of you throughout the process.

Feel welcome to contact us at any time.

Swoosh policies

As a responsible lender, we practice transparency and honesty.

Visit our policy pages for further information.

Say goodbye to stress

Choose a lender you can trust.

Apply online with Swoosh today.

Get a loan in
3 easy steps.

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How it works.

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Frequently asked questions.

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