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All payments made towards your loan are non-refundable under all circumstances, Swoosh Finance reserves its right to exercise its right not to refund any payments that are:

  • Correctly debited and in line with your contractual obligation; or
  • Provided to us by you where you have authorised us or our third-party providers to do so.
  • Fraudulent in nature; or
  • Incorrectly debited; or
  • An overpayment which outside of your contractual obligation

Swoosh Finance may at its discretion refund or partially refund the amount.

  • Any approved overpayment refunds will be processed within 7 business days. Please note, your bank may take longer to process the refund.
  • Refunds can only be reimbursed to the Direct Debit account that’s linked to your contract.

In the instance in which you feel that you may be eligible for a refund, please contact us directly to discuss your individual matter.