FAQs

We’re 100% paperless! Even our signatures are electronic. When you receive an offer via email, you’ll be directed to a secure page where you’ll sign your contract online. A copy of your signed loan documents will be sent to your registered email account.

We still consider applicants that are in a part IX debt agreement or currently bankrupt. We will consider a range of factors to see whether you quality for a Swoosh secured loan. Learn More: Swoosh credit guide

You can apply to refinance your loan with Swoosh after 6 months of repaying your first loan. Approval will depend on your circumstances and repayment history.

Yes, if you have other loans, you can still apply for a Swoosh loan. Because we practise responsible lending, we’ll only approve your application if we believe you can afford to repay your Swoosh loan.

Swoosh always practises responsible lending. You’ll be asked to list a reason for your application.

You can check the status of your application by contacting us directly.

Our application process and approvals are 100% online. You can do everything in just 3-easy steps, getting you your quick loan fast.

1. Complete an online application on your mobile phone, computer or tablet. Applications only take minutes.
2. Approval of your loan is provided within minutes of you providing the required information (during business hours)*.
3. After approval, an offer is sent to you via email. Once you’ve signed the contract, we’ll send the money directly to your bank account!

Approval of your loan is provided within minutes of you providing the required information (during business hours)*. The decision will arrive promptly - right in your inbox.

At Swoosh, we work hard and play hard. Our customer care team is available Monday to Friday 7am – 5pm AEST (excluding public holidays). Outside of business hours, you can email Swoosh at admin@swoosh.com.au and our team will aim to respond to your inquiry within the next business day.

Swoosh is unavailable on weekends and public holidays as Australian banks often cannot process loan payments.

If you’ve applied outside business hours, we will review your application as quickly as possible the next business day. We may need to contact you to verify details or obtain extra information and documentation.

Yes, it is possible for you to receive a secured loan with bad credit at Swoosh. We look at the ‘here and now’ of your financial situation, assessing everyone on an individual basis. We want you to receive the assistance you need, so we look at more than just your credit history. We offer online cash loans after evaluating current bank statements and, assessing whether the applicant has the ability to repay the loan. This way we are comfortable offering bad credit loans to those who have been impacted by their past, getting them the cash they need.

In some cases — like if your employment status or details are unclear — Swoosh may need to contact your employer or payroll officer to verify details and your financial situation.

We conduct credit checks on every application. After evaluating current bank statements we determine whether you have the ability to repay the loan. This way we don't solely rely on a credit check - bad credit history follows thousands of Australians each year and we at Swoosh understand that this can happen to anyone. So if you’re able to pay off the loan now, you can borrow money against your vehicle and get your cash flow sorted.

We pride ourselves on our same day loans, and our online loan application takes only minutes to complete.

To be eligible for a Swoosh loan, you need to meet the following criteria:

• Be over 18 years old
• Permanent Resident or a valid visa holder of Australia
• Employed for at least 3 months
• Own a vehicle registered in your name

Swoosh makes every effort to help a mate in need. Your concern is our concern and your satisfaction is important to us. Swoosh is always finding ways to improve our service, which is why we ask for your feedback. If you have a complaint, please contact us.

As a responsible lender, Swoosh practises transparency and honesty. Visit our policy pages for more information.

In the event of needing financial hardship assistance, you may be required to provide supporting documentation such as:

• A Separation certificate (where termination has occurred)
• Centrelink benefit documents (if applicable)
• Bank statements for the previous or current month
• Proof of bills (e.g. phone, rent, utilities etc.)
• A budget

It’s important for you to contact us to determine which documents may be required. If you haven’t received a response from Swoosh within 21 days of submitting your Financial Hardship application, please reach out to confirm that it has been received. You can also forward a complaint to the Australian Financial Complaints Authority Limited (ACFA): Website: www.afca.org.au Email: info@afca.org.au Phone: 1800 931 678 Fax: (03) 9613 6399 Postal: GPO Box 3, Melbourne, VIC, 3001.

Loan repayments will be direct debited from your account on the agreed repayment dates. A dishonour fee of $35 may be charged if the payment is missed. Avoid penalties by ensuring the required cash is available in your bank account as agreed in your repayment schedule. Should you be unable to make your repayments on time, please contact Swoosh for a confidential discussion so we can determine how best to assist you. Conversely, Swoosh will contact you to understand any difficulties you may be having. Learn more: What are my responsibilities

The amount due will be direct debited from your bank account overnight on your chosen day of payment.

You can review this information by contacting us directly.

We’re transparent with our fees. There are no hidden fees, so you can make the best decision. Find out more here: Payday loans rates and fees

Swoosh loan repayments are direct debited from your bank account and are scheduled in alignment with your current pay frequency. You may review your repayment schedule by contacting us directly.

When applying, we ask that you consider your situation and apply only if you’re confident you’ll honour your promises to us. Once you’re approved for a Swoosh loan, it is your responsibility to ensure you have sufficient funds in your account on your scheduled repayment dates. Swoosh may send you an SMS to remind you when your repayments are scheduled to be processed so you can ensure you have sufficient funds available. Learn more: What are my responsibilities

We would recommend reviewing the terms and conditions of your internet banking provider. Before submitting your banking credentials, know that security is exceptionally importance to us, so we ensure that:

• Your data is encrypted in transit;
• We don’t have any functionality over your bank account; and
• We only have access to a read-only service

The read-only bank statements help our professional assessors make responsible lending decisions. The statements are securely stored as long as necessary to manage your account.

When you enter login information on our website, it’s processed through Secure Socket Layer (SSL). This means an encrypted connection is always created between your browser and our servers. And it’s kept encrypted at all times. We only store information required by law which saves you the trouble of updating, syncing or uploading financial information manually.

Proviso takes all of the required security measures (such as creating a read-only service, providing 256-bit bank level data encryption, and closing the connection with the bank immediately after the data has loaded). Proviso also has their service tested objectively by an industry-leading security service.

Biz Core™ is our trusted partner who manages our direct debits. They allow us to automate direct debits to ensure you keep on top of your repayments.

Illion, is our trusted provider of read-only access for online bank statements. All data sent to our server is encrypted with 256-bit encryption, secured by 2048-bit keys. This high level of security and encryption is the same level that banks use.

Any private details entered on our website are protected by a 2048-bit Secure Sockets Layer (SSL) encryption. This ensures that all data received between you and us is encrypted, as the protection of your information is one of our fundamental concerns.

Your privacy and security is of paramount importance to us. Swoosh Finance utilises the best in online security. For more information, please view our Privacy Policy.

Swoosh’s website has a security certificate to protect your information. Swoosh is certified by Let’s Encrypt. It is a non for profit service provided by Internet Security Research Group (ISRG). Millions of businesses around the world rely on Let’s Encrypt Certification to help them protect their most important information and assets.

Your funds will be dispatched within one business day of signing your contract, Swoosh will electronically transfer your funds into your bank account. If you return your signed contract by 3:30pm (AEST) time, your funds will be transferred overnight.