FAQs

We’re 100% paperless! Even our signatures are electronic. When you receive an offer via email, you’ll be directed to a secure page where you’ll sign your contract online. A copy of your signed loan documents will be sent to your registered email account.

We still consider applicants that are in a part IX debt agreement or currently bankrupt. We will consider a range of factors to see whether you quality for a Swoosh secured loan. Learn More: Swoosh credit guide

You can apply to refinance your loan with Swoosh after 6 months of repaying your first loan. Approval will depend on your circumstances and repayment history.

Yes, if you have other loans, you can still apply for a Swoosh loan. Because we practise responsible lending, we’ll only approve your application if we believe you can afford to repay your Swoosh loan.

Swoosh always practises responsible lending. You’ll be asked to list a reason for your application.

You can check the status of your application by contacting us directly.

Our application process and approvals are 100% online. You can do everything in just 3-easy steps, getting you your quick loan fast.

1. Complete an online application on your mobile phone, computer or tablet. Applications only take minutes.
2. Approval of your loan is provided within minutes of you providing the required information (during business hours)*.
3. After approval, an offer is sent to you via email. Once you’ve signed the contract, we’ll send the money directly to your bank account!

Approval of your loan is provided within minutes of you providing the required information (during business hours)*. The decision will arrive promptly - right in your inbox.

Bad credit loans are small cash loans available to individuals with a poor credit history who might ordinarily be denied a loan by a traditional lender.

Simply apply for a Swoosh bad credit loan online. Swoosh is a responsible lender, which means that we will only loan an amount that you can comfortably repay now. And we make sure you have all of the repayments information in advance—so there are no hidden surprises.

The short answer is that a loan rejection doesn’t hurt your credit score. However, if you continue to apply for loans and continue to be rejected in a short space of time, this builds up numerous “hard enquiries” regarding your credit, which can lower your score. The best advice we can give is to apply for a cash loan without credit check if you have been rejected recently.

Believe it or not, securing a loan and repaying it successfully can actually help to improve your credit score. By paying your monthly bills on time, you’ll find that your credit history will gradually improve. If you find that it’s hard to manage multiple debts, it might be a good idea to look into getting a debt consolidation loan, so you only need to make one recurring payment.

For those who find themselves financially secure after a history of bad credit, it can still prove very difficult to borrow money. Rather than focusing on your bad credit history, our team of expert (human!) assessors carefully examines your current financial situation to make sure you’re able to make the loan repayments. This is how we can offer those with unfortunate histories a second chance to get the loan they need.

You can apply for a bad credit loan of anything between $2,000 and $5,000.

You can find these out on our Payday Loan Rates and Fees page.

Unlike banks and other lenders, Swoosh doesn’t require extensive paperwork. We use a simple process that’s 100% online. We only need a few pieces of information from you plus 90 days of bank statements. Approval usually comes within an hour of providing us with the information we need, so the majority of our customers receive their bad credit loan the same day.

You need to be able to provide us with current bank statements, two forms of ID, as well as employment payslips.

At Swoosh, we look at your ability to repay the loan now – not some point in the past. So we can offer cash loans to those with bad credit, as long as you’re an Australian resident, you own a vehicle of some sort, you’re 18 or over and employed.

Are you thinking, “but I need a cash loan today!”? If you apply online with Swoosh, in most cases you can get your money on the very same day. Our assessors aim to review your application within minutes and send an approval within one business hour assuming all the correct information has been provided. It’s free to apply and, as responsible lenders, we will only ever approve your loan application if we believe you can make the repayments.

No, as the funds are transferred directly into your account you will need a bank account to get a loan.

At Swoosh, we work hard to make sure the cash is in your account as fast as possible. We’ll direct deposit the cash into your bank account within one business day of your loan approval. Contracts are signed electronically, so there’s no paperwork hassle.   If you return your contract by 3:30pm (AEST) time, your funds will be transferred overnight.

At Swoosh, we work hard and play hard. Our customer care team is available Monday to Friday 7am – 5pm AEST (excluding public holidays). Outside of business hours, you can email Swoosh at applications@swoosh.com.au and our team will aim to respond to your inquiry within the next business day.

Swoosh is unavailable on weekends and public holidays as Australian banks often cannot process loan payments.

If you’ve applied outside business hours, we will review your application as quickly as possible the next business day. We may need to contact you to verify details or obtain extra information and documentation.

Yes, it is possible for you to receive a secured loan with bad credit at Swoosh. We look at the ‘here and now’ of your financial situation, assessing everyone on an individual basis. We want you to receive the assistance you need, so we look at more than just your credit history. We offer online cash loans after evaluating current bank statements and, assessing whether the applicant has the ability to repay the loan. This way we are comfortable offering bad credit loans to those who have been impacted by their past, getting them the cash they need.

In some cases — like if your employment status or details are unclear — Swoosh may need to contact your employer or payroll officer to verify details and your financial situation.

We conduct credit checks on every application. After evaluating current bank statements we determine whether you have the ability to repay the loan. This way we don't solely rely on a credit check - bad credit history follows thousands of Australians each year and we at Swoosh understand that this can happen to anyone. So if you’re able to pay off the loan now, you can borrow money against your vehicle and get your cash flow sorted.

Yes, it works to simplify your debt situation. Instead of paying off multiple loans and having to keep track of all the monthly payments, you only need to focus on one. And because you only need to pay one set of fees, interest, and monthly payments, you may end up saving money.

With Swoosh, it’s as easy as 1-2-3. 1. Complete an online application. 2. Provide the requested information. 3. Sign the offer email!

Our 100% online application only takes minutes to fill out. Once received, we can get you the money you need on the same day.   For more information: How to Apply for Payday Loan Online

Yes. Within an hour of receiving the required information from you for your application, you should receive an offer email, which you will need to sign. Once you have signed, most applicants receive the money in their bank account the same day.

Yes, it is possible. Your credit history is exactly that—history. We believe in responsible lending and consider every loan application on its individual merit.

No, not in the long run. There may be a small dip in your credit score at the start. But because you're only paying off one loan, it's easier to keep track of your finances and pay on time. So, your credit score will improve over time.

One of our eligibility requirements is that you have been employed for at least 3 months. However, it does not need to be full time or permanent employment.

We have a $0 application fee, a $400 standard establishment fee and the interest rate is 47% (Comparison Rate 66.0347%). All our fees and rates are clearly displayed on our Payday Loan Rates and Fees page.

You can calculate your repayments up front by using our repayments calculator.

Yes! And boy, do some of us need it after the year we’ve had. Just apply online with Swoosh for a secured loan of anything between $2000 and $5000 and you could be heading off on your trip sooner than you think.

At Swoosh, our holiday loans are secured quick and simple cash loans of between $2000 and $5000. Some people call them Payday Loans. Use the repayments calculator on this page to tell us how much you’d like to borrow and find out what you’d have to repay each week, fortnight or month (whatever’s easiest for you). Learn more: how to apply for a payday loan online

You can borrow anywhere between $2000 and $5000.

At Swoosh, we don’t mind what you use your loan for. Whether you need quick cash for an emergency or a family holiday, if you’re an Australian citizen or permanent resident, at least 18, own a vehicle and are employed in some way, you’re eligible to apply. Applications are free and 100% online.

Since our application and approval process is 100% online, in most cases, if you supply all the information we need, we can transfer the money to you that same day.

Use the repayments calculator on this page to find out what you’d need to repay. We take a flexible approach to repayments so you can make repayments to your loan every week, every fortnight, or every month—whichever works best for you.

We pride ourselves on our same day loans, and our online loan application takes only minutes to complete.

To be eligible for a Swoosh loan, you need to meet the following criteria:

• Be over 18 years old
• Permanent Resident or a valid visa holder of Australia
• Employed for at least 3 months
• Own a vehicle registered in your name

Online loans are 100% legal. However, as with anything, when looking for online loan providers you need to do your research to make sure you’re choosing a reputable lender. Swoosh has been helping out Aussies with quick cash since 2014 and our team is led by Brent McIntyre who has spent 20 years in the finance industry. Find out more on our About Us page.

No, as the funds are transferred directly into your account you will need a bank account to get a loan.

You can apply for a loan of $2000-$5000 online at swoosh.com.au—it’s completely free to apply!

In order to practice responsible lending, online loan providers must go through an approval process to ensure applicants are capable of making their loan repayments without suffering financial hardship. This takes time. But at Swoosh, our loan specialists are on-hand to assess your application within minutes of receiving it and, in most cases, we can approve your application within one business hour. In the world of loan applications, that’s pretty instant!

Online Loans are simple and quick—allowing you to receive your cash as soon as today.

Once you return a signed contract electronically, we’ll deposit the funds directly into your bank account. If your contract is returned by 3:30pm AEST time, the cash will be transferred to your bank overnight. If you’re with a ‘same day payment capable bank’—such as Commonwealth Bank, Westpac, NAB or ANZ—your funds will appear in your bank account within one business day.

Yes, payday loans are legal–and by law, payday loan lenders must lend responsibly. That means payday loan providers must assess your financial position and make sure you can afford to repay the loan without substantial hardship.

If a payday loan provider conducts a credit check when you apply for the loan, it will show up on your credit report. This is not necessarily a bad thing, however if you fail to meet your repayments on the payday loan, it will show up in your credit history as a default, which could negatively impact your credit score.

As a responsible lender, Swoosh will only approve your loan application if we believe you’re capable of repaying the loan. Not only that, we’ll align your repayments with your payday so you never miss a repayment.

Our 100% online application only takes minutes to fill out. Once received, we can get you the money you need on the same day. For more information: How to Apply for Payday Loan Online

Yes, it is possible. Your credit history is exactly that – history. We believe in responsible lending and consider every payday loan application on its individual merit.

Yes, if you have other loans you can still apply for a loan with Swoosh. As responsible lenders, Swoosh will only approve your application if we believe you can afford to repay your loan.

All our fees and rates are clearly displayed on our Payday Loan Rates and Fees page.

You can calculate your repayments up front by using the calculator on the right hand side of this page.

Within an hour of receiving the required information from you for your application, you should receive an offer email, which you will need to sign. Once you have signed, most applicants receive the money in their bank account the same day.

Our payday loans are secured loans, which means your vehicle is used as security for the loan. In the unlikely event that you do not pay your loan repayments, the lender is entitled to repossess your vehicle. However, at Swoosh this is very unlikely to happen, as we make every effort to ensure your repayments remain affordable should your financial situation change. If you need assistance making repayments or need to discuss your current financial situation, we have a dedicated team that can help you explore your options. You can contact them directly by sending an email to assistance@swoosh.com.au.

Swoosh makes every effort to help a mate in need. Your concern is our concern and your satisfaction is important to us. Swoosh is always finding ways to improve our service, which is why we ask for your feedback. If you have a complaint, please contact us.

As a responsible lender, Swoosh practises transparency and honesty. Visit our policy pages for more information.

In the event of needing financial hardship assistance, you may be required to provide supporting documentation such as:

• A Separation certificate (where termination has occurred)
• Centrelink benefit documents (if applicable)
• Bank statements for the previous or current month
• Proof of bills (e.g. phone, rent, utilities etc.)
• A budget

It’s important for you to contact us to determine which documents may be required. If you haven’t received a response from Swoosh within 21 days of submitting your Financial Hardship application, please reach out to confirm that it has been received. You can also forward a complaint to the Australian Financial Complaints Authority Limited (ACFA): Website: www.afca.org.au Email: info@afca.org.au Phone: 1800 931 678 Fax: (03) 9613 6399 Postal: GPO Box 3, Melbourne, VIC, 3001.

Loan repayments will be direct debited from your account on the agreed repayment dates. A dishonour fee of $35 may be charged if the payment is missed. Avoid penalties by ensuring the required cash is available in your bank account as agreed in your repayment schedule. Should you be unable to make your repayments on time, please contact Swoosh for a confidential discussion so we can determine how best to assist you. Conversely, Swoosh will contact you to understand any difficulties you may be having. Learn more: What are my responsibilities

The amount due will be direct debited from your bank account overnight on your chosen day of payment.

You can review this information by contacting us directly.

We’re transparent with our fees. There are no hidden fees, so you can make the best decision. Find out more here: Payday loans rates and fees

Swoosh loan repayments are direct debited from your bank account and are scheduled in alignment with your current pay frequency. You may review your repayment schedule by contacting us directly.

When applying, we ask that you consider your situation and apply only if you’re confident you’ll honour your promises to us. Once you’re approved for a Swoosh loan, it is your responsibility to ensure you have sufficient funds in your account on your scheduled repayment dates. Swoosh may send you an SMS to remind you when your repayments are scheduled to be processed so you can ensure you have sufficient funds available. Learn more: What are my responsibilities

Yes, it is possible. Your credit history is exactly that – history. We believe in responsible lending and consider every Same Day Loan application on its individual merit.

Yes. At Swoosh, our loan application process is 100% online.

If you apply outside of business hours, we will review your application as quickly as possible the next business day. We may need to contact you to verify details or obtain extra information and documentation. The quicker you respond, the quicker we will be able to approve and process your loan.

Yes, if you have other loans you can still apply for a Same Day Loan with Swoosh. As responsible lenders, Swoosh will only approve your application if we believe you can afford to repay your loan.

We would recommend reviewing the terms and conditions of your internet banking provider. Before submitting your banking credentials, know that security is exceptionally importance to us, so we ensure that:

• Your data is encrypted in transit;
• We don’t have any functionality over your bank account; and
• We only have access to a read-only service

The read-only bank statements help our professional assessors make responsible lending decisions. The statements are securely stored as long as necessary to manage your account.

When you enter login information on our website, it’s processed through Secure Socket Layer (SSL). This means an encrypted connection is always created between your browser and our servers. And it’s kept encrypted at all times. We only store information required by law which saves you the trouble of updating, syncing or uploading financial information manually.

Proviso takes all of the required security measures (such as creating a read-only service, providing 256-bit bank level data encryption, and closing the connection with the bank immediately after the data has loaded). Proviso also has their service tested objectively by an industry-leading security service.

Biz Core™ is our trusted partner who manages our direct debits. They allow us to automate direct debits to ensure you keep on top of your repayments.

Illion, is our trusted provider of read-only access for online bank statements. All data sent to our server is encrypted with 256-bit encryption, secured by 2048-bit keys. This high level of security and encryption is the same level that banks use.

Any private details entered on our website are protected by a 2048-bit Secure Sockets Layer (SSL) encryption. This ensures that all data received between you and us is encrypted, as the protection of your information is one of our fundamental concerns.

Your privacy and security is of paramount importance to us. Swoosh Finance utilises the best in online security. For more information, please view our Privacy Policy.

Swoosh’s website has a security certificate to protect your information. Swoosh is certified by Let’s Encrypt. It is a non for profit service provided by Internet Security Research Group (ISRG). Millions of businesses around the world rely on Let’s Encrypt Certification to help them protect their most important information and assets.

Your funds will be dispatched within one business day of signing your contract, Swoosh will electronically transfer your funds into your bank account. If you return your signed contract by 3:30pm (AEST) time, your funds will be transferred overnight.